FAQ

Getting Started

Installing RecallCue Day Clock


To get started download the RecallCue Day Clock app from the Apple or Google Play stores.

When you first run the app you will be presented with two options. - If you do not yet have an account click on the “No, I need to create one” button. - If you have installed and created an account on Connect then choose the “Yes, I already have an account” option. * Note – you use the same account to log in on the Day Clock and Connect apps.
You will be presented with a screen to create and account. Enter your name, email and select a password (password must be at least 7 characters long) and click “Signup” You will now see a screen with links to the RecallCue Connect app. The Connect app is used to manage and configure your day clock. After you download the Connect app click “OK” and your Day Clock Will display. The free version of the Day Clock app will display the current day of week, date, time, and time of day. To make changes to the day clock display download the RecallCue Connect app from the Apple or Google Play stores and log in using the same username and password you created on the day clock. Using the Connect app you will be able to adjust several settings on the day clock such as changing from digital to analog clock, choose the language to display and turn on or off any of the basic features.




Installing RecallCue Connect


Downloading and Installing RecallCue Connect:
Download the RecallCue Day Clock app from the Apple or Google Play stores. Logging In to RecallCue: - If you have already downloaded and installed the RecallCue Day Clock log in using the same username and password that you used on the Day Clock.
- Enter your email and password and click on the “SIGN IN” button By logging in with the same username and password your accounts will be “linked”. Creating a New Account: If you have not yet created a RecallCue account click on the “Sign Up” button and proceed to create an account. You will be presented with a screen to create and account. Enter your name, email and select a password (password must be at least 7 characters long) and click “SIGNUP” Activation: If you created your account in the RecallCue Connect app you will need to now install and activate your RecallCue Day Clock. Until your Day Clock app is installed you will see a “Waiting For Activation” screen in the Connect app. The screen will look like this: When you have installed and logged into your Day Clock app the Connect app will automatically detect and continue to log you in. If the app does not proceed to login after you have logged into the Day Clock app try clicking on the “Check Again” button to manually sync the Day Clock and Connect apps. Connect Settings: Once you are logged in you will see a a screen to manage your Day Clock:




Upgrading RecallCue For All Features


To upgrade your RecallCue account and unlock all the great features simply click the “Upgrade” click on the Upgrade button in one of the 3 locations the button appears. - The main screen - The Day Clock Setting screen - The Menu (click on menu icon in upper left of screen) After Clicking on the Upgrade button you will be able to select a plan to upgrade to: - Annual (includes 2 free months) - Monthly All subscriptions and payments are managed directly with the Android or iOS app stores.





How to Use

How to send a Message


Sending messages is a Pro feature. Click here to learn how to upgrade and start your free trial. Sending Messages: - Click on the “+” icon on the bottom right of the Connect app. - Choose Instant Message from the pop-up menu. - Enter your message in the text area - Upload a photo (optional) - Choose how long you want the message to display (minimum 1 hour). - You can also set the message to display “All Day”. This will display the message until midnight. - Click the check mark in the upper right hand of the screen. - Your message will now be displayed on the Day Clock and will appear in the “Showing” tab of your feed.





Common Questions


How to Configure Day Clock

How to Change the Name of Your Day Clock


You can give each of your Day Clock a name to help idetify it. (e.g Bedroom, Living Room, etc). To change the name of your Day Clock using the Connect App
- Click on the Menu button on the top right of the screen - Click on your Day Clock to go access the settings. - Next to "Name" enter the new name you would like to use. - Click on the Save button on the bottom of the screen. You will see a confimration message once the new name has been saved.




How to Change the Color Theme of Your Day Clock


You can change the background color theme of your Day Clock for easier readability. To change the theme of your Day Clock using the Connect App
- Click on the Menu button on the top right of the screen - Click on your Day Clock to go access the settings. - Using the dropdown next to "Background" select the theme style you would like. - Click on the Save button on the bottom of the screen. You will see a confimration message once the new theme has been saved.




How to Change the Clock Style of Your Day Clock


You can change the clock style of your Day Clock between Analog and Digital. To change the clock style of your Day Clock using the Connect App
- Click on the Menu button on the top right of the screen - Click on your Day Clock to go access the settings. - Using the dropdown next to "Clock Style" select the style you would like. - Click on the Save button on the bottom of the screen. You will see a confimration message once the new theme has been saved.




How to Choose What Infomration is Displayed on Your Day Clock


You can customize what information is displayed on your Day Clock. Adding or removing infomration can make it easier for your loved one to see only the infomation they need. To change the display options of your Day Clock using the Connect App:
- Click on the Menu button on the top right of the screen - Click on your Day Clock to go access the settings. - Toggle the switch "on or off" for each of the options - Show Time of Day (e.g. Morning, Afternoon, Evening) - Show Day of Week (e.g. Sunday, Monday, Tuesday, etc.) - Show Date (e.g. January 1, 2001) - Click on the Save button on the bottom of the screen. You will see a confimration message once the new theme has been saved.




How to Change the Brightness of Your Day Clock (Pro)


- Click on the Menu button on the top left of the screen. - Press “Day Clocks”. - Click on your Day Clock to access the Day Clock settings. - Next to “Default brightness” press on “+” to increase brightness, and “-” to decrease.




How to Change Default Photo Style of Your Day Clock (Pro)


Your Day Clock can display photos in either full screen or split screen. In full screen mode the time and date infomration won't be seen while the photo is displaying. In split screen mode the photo will display below the date and time information. - Click on the Menu button on the top left of the screen. - press “Day Clocks”. - Click on your Day Clock to access the settings. - Next to “Photo Style ” press on the arrow, you can select either “Full Screen” or “Split Screen” from the dropdown.




How to Enable Sleep Mode on Your Day Clock (Pro)


Sleep mode is a great way to ensure that your Day Clock doesn't disturb your loved one when they are sleeping or resting. When in Sleep Mode the Day Clock won't play any sound notifications and the brightness of the display will be dimmed. - Click on the Menu button on the top left of the screen. - press “Day Clocks”. - Click on your Day Clock to access the settings. - Next to “Sleep Mode ” toggle the swithc to "on". - You will now see 2 new settings for Start Time and End Time. - Choose the times you want the Day Clock to be in Sleep Mode. - Save the settings.




How to Enable and Choose Sound Notifications on Your Day Clock (Pro)


Sound notifications are a great way to make sure your loved one is aware of an incoming message, photo, or reminder! You can choose the style of the notification that will be used if you choose to play a sound. - Click on the Menu button on the top left of the screen. - press “Day Clocks”. - Click on your Day Clock to access the settings. - Next to “Sound Notifications ” toggle the swithc to "on". - You will now see a new dropdown to choose the "Sound Style" to use. - Select the style you want from the drop dow. - Save your settings.